T-Mobile in Twin Falls, Idaho

Three issues with this company. The service was not good quality, the billing was done incorrectly, and employee scope into your account is limited. Billing Issues: When I spoke with the sales representative I couldn't have been more clear I wanted a pre-paid plan. Somehow I ended up with a post-paid account. When I left T-Mobile I ported my number and assumed everything was good since I was under the impression I had a pre-paid account. Not even two weeks after porting my number to another carrier I receive a notice in the mail that I owed T-Mobile money and that the value has been sent to collections. This was only 11 days after I ported my number, and was the first noticed I had received about owing any money. I ended up taking care of the payment which I'm told will resolve me of any owed money, but none the less not pleased with the scenario. Employee Scope: Upon finding out about the billing mishap I called T-Mobile as well visited their store and neither were able to provide me with information about my billing or payment history. I had to request a copy of my account statements be mailed; mailed, not emailed. Waste of time and paper. Service Problems: I came from another carrier to get a good deal on a phone upgrade. The people I worked with at this location were great and very helpful. Unfortunately the service itself is the worst I've ever seen. Missed many calls because my phone simply didn't ring. Been unable to contact my partner because calls wouldn't go through. MMS failed frequently even after adjusting the APNs and Wi-Fi calling features. Reception is a lie, couldn't send text in a few towns over even with four bars. Costs are a $15 more a month than carriers with better reception and more data. Lastly, T-Mobile Tuesday sucks! Most of the rewards are gimmicky and requires sign ups, or are simply things not worth getting or not offered in this area. I definitely won't be trying T-Mobile again, for a very long time.